1. General Shipping Terms
– Bera Overseas ships products globally with a focus on reliability and efficiency.
– All orders are processed and shipped from our warehouse in [Ahmedabad, India].
– Shipping timelines are based on product availability, destination, and chosen shipping method.
2. Order Processing
– Orders are processed within 1-3 business days after payment confirmation.
– Orders placed on weekends or public holidays will be processed on the next business day.
– Customers will receive a confirmation email with tracking details once their order is dispatched.
3. Shipping Methods & Delivery Times
– Standard Shipping: 10-15 business days depending on the destination.
– Express Shipping: 3-7 business days depending on the destination.
– Delivery times may vary based on customs processing times and the destination country’s postal service.
4. Shipping Rates
– Shipping rates are calculated based on the weight and dimensions of the package, as well as the destination.
– Customers can view shipping costs during the checkout process.
– Any additional duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
5. International Shipping
– Bera Overseas offers international shipping to most countries.
– Customers are responsible for ensuring that the products ordered comply with local laws and regulations.
– Any delays caused by customs clearance are beyond our control, and Bera Overseas is not liable for such delays.
6. Order Tracking
– All shipped orders include tracking information.
– Customers can track their orders using the tracking number provided in the confirmation email.
7. Damaged or Lost Shipments
– In the event that a package is lost or damaged during transit, customers should contact Bera Overseas within 7 days of the expected delivery date.
– We will work with the shipping carrier to resolve the issue and may offer a replacement or refund depending on the situation.
8. Returns and Exchanges
– Returns and exchanges are accepted within 30 days of delivery.
– Products must be in their original condition, unopened, and unused to be eligible for a return or exchange.
– Return shipping costs are the responsibility of the customer, unless the return is due to a mistake by Bera Overseas.
9. Contact Information
– For any shipping-related inquiries, customers can contact our customer service team at:
– Email: [email protected]
– Phone: +91 75759 49488
– WhatsApp: +91 75759 49488
10. Policy Updates
– Bera Overseas reserves the right to update or modify this shipping policy at any time without prior notice.
– Changes to the shipping policy will be posted on our website and will apply to all orders placed after the policy has been updated.